Help & Support

Find answers to common questions about finding student accommodation

How do I find accommodation?

Open the Uniconnect app and browse available properties near your institution. Our team verifies and uploads listings, so you can view trusted property details, photos, and pricing.

Who uploads the properties?

All properties on Uniconnect are uploaded and managed by our team. We work directly with property owners to ensure listings are accurate, up to date, and suitable for students.

How do I contact a property owner?

You can contact the property owner through the contact details provided in the listing or via communication options available in the app.

Are the listings verified?

Yes. Our team reviews and manages listings before they appear on the platform to improve reliability and reduce misleading information.

Is booking handled through Uniconnect?

No. Uniconnect helps you discover properties, but all rental agreements and payments are handled directly between you and the property owner.

What should I do if I forgot my password?

Use the "Forgot Password" option in the app, enter your email, and follow the reset instructions sent to your inbox.

How do I verify my email address?

After signing up, you'll receive a verification email. Click the link to activate your account. For help, visit our page.

Is my data secure?

Yes. We use security measures such as encryption and access controls to protect your data. Read our for more details.

How do I update the app?

Updates are available through the Google Play Store. We recommend enabling automatic updates to stay up to date.

What devices are supported?

Uniconnect is currently available on Android devices. More platforms may be supported in the future.

Still Need Help?

If you couldn't find what you're looking for, contact our support team. We usually respond within 24 hours.

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